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Customer Service

Shipping & Delivery
If you are unsure as to if your delivery address is covered as it is not in our delivery list please call our florist who will be pleased to help. Orders can be received up until 10.00am for same day delivery,after this time please call our florist.
Deliveries to listed areas are available Monday to Saturday. We do not deliver Sundays or Bank Holidays (Except Mothers Day). We cannot deliver at specific times. Unless to Funeral Directors where we shall deliver two hours before the given Funeral time.

All orders will be delivered during the working day.

Orders are delivered next day unless another delivery date is selected.

Delivery is not available on Sundays or public holidays (we do deliver on Mothering Sunday). To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the delivery address and telephone number. We will not be held responsible for details given incorrectly: ie Addresses, Dates, Times, Spelling, etc.

Privacy & Security
The following states the  Budsandbows-flowers.co.uk policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience.

Our postal address is:
Buds & Bows of Kenilworth
52 Warwick Road
Kenilworth
Warwickshire
CV8 1HN


We can be reached by telephone at 01926 266 291.

Aggregate Information
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.

Other Information We Collect
When you purchase a product on budsandbows-flowers.co.uk, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.

Budsandbows-flowers.co.uk also collects e-mail addresses voluntarily to inform our customers that we received the order.

About Children (Under 18)
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Secure Shopping
We use  PayPal as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.

Disclosure of Information Policy
We never make your e-mail address available to any other company or organization.

If you supply us with your postal address, you may receive periodic mailings of Catalogs from  ShoppingTree, Inc DBA budsandbows-flowers.co.uk. If you do not wish to receive such mailings, please let us know by calling or writing us at the above address.

If you have supplied us with your postal address, we do not share your name and address with any companies.

Need to make a change?
If you would like to change any of your transactional information in our database please feel free to contact us. You'll find our phone number and address at the top of this page.

Returns & Replacements
Certain flower and plant products may be delivered in bud to ensure longer life. We reserve the right to substitute with a product of equivalent value and quality if a product is unavailable or not to standard. Any issues regarding your order, will be dealt with promptly by Buds & Bows.

We guarantee the freshness of your flowers for 7 days providing care card instructions have been followed. If you wish to change or cancel your order you can do so by calling 01926 266 291.

Ordering
By clicking on the 'check out' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.

Payment, Pricing & Promotions
Prices include VAT at the current rate. Prices are subject to change without notice. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.

Notification of Changes
If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.

Legals
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer..

Online Dispute Resolution
Should you have any concerns regarding our service, please contact Mark Humphris on budsandbows@yahoo.co.uk. For more information on the Online Dispute Resolution, please visit http://ec.europa.eu/consumers/odr.